Work Schedule: Monday - Friday 12:00pm-9:00pm (shifts may be earlier depending on client needs)
Premier client in Northwest San Antonio, seeking tech savvy candidates to join their growing technical support team. This role can entail a combination of outbound calls for product training appointments and an inbound technical support call center.
Create and maintain client relationships by listening and understanding each client's needs, to ensure best service provided
Ability to assist and navigate through various areas of trouble-shooting
Assist via inbound calls, emails, and live-chat with clients
Provide superior service and technical support while referencing trouble-shooting initiatives
Retain product update training and communicate that knowledge to customers
Provide a combination of telephone and remote desktop support
Perform follow-up outbound calls when first call resolution was not attained
Document all customer interaction and other information as required to provide a high level of customer satisfaction by providing precise and timely response to inquiries
Must provide extraordinary customer service and strive to continue providing service to all clients
Must be able to communicate effectively verbally and within written correspondence
Must display effective troubleshooting skills on web-based products
High school diploma or GED
Previous technical support, training support or customer service skills/experience
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Since 1986, Tri-Starr Personnel has been San Antonio’s premier staffing firm. As the innovators of Performance Recruiting-a robust methodology that delivers unrivaled results-we are dedicated to providing exceptional employment services to businesses and talented candidates in San Antonio and surrounding areas. Together, founders Kandace Hawkins, president, and Pam Vaught, vice president and chief operating officer, bring years of experience in human resources and national staffing to the Tri-Starr team. Their passion for excellence-along with their devotion to enriching local companies through stellar talent-is the guiding force at Tri-Starr Personnel.