Our client is looking for a talented Transportation Underwriting Manager to help lead a team. Our organization is over 100 years old and family owned through three generations. They have a dynamic work environment of transportation professionals, with a customer service focus. Must be willing to relocate to Kalamazoo, MI. Relocation assistance available.
Responsible for managing the Transportation team which entails controlling the operations, implementation of short and long range objectives to include policies and goals. Plans and directs the daily activities of the team to achieve operational and strategic goals and objectives. Underwrite and place new and renewal business. Service existing accounts as needed. Represent the company to our customers and the community. Knowledgeable of all carriers that are represented.
Knowledge, Skills and Abilities:
Effective people management skills
Willing to work overtime, depending on volume of work to meet company guidelines
Computer knowledge of AS400 beneficial
Underwriting knowledge of all lines of Transportation/Fleet lines of business
Excellent written and oral communication skills
Effective decision making skills
Effective time management skills
Effective organizational skills with the ability to work with multiple interruptions
Knowledge of SalesForce and ImageRight software programs
Knowledge of Company rating program
Willing and able to travel
Ability to determine and manage departmental goals and guidelines
Essential Job Functions:
Manage/Administer team operations, participate in strategic planning and implementation of strategic plans as they relate to the department.
Manage team workflows, ensure that the team is following SOP’s (Standard Operating Procedures), company’s guidelines and meeting corporate benchmarks. Also create new procedures to ensure quality work by each member.
Evaluate submissions for acceptability to company underwriting guidelines and distribution to underwriting staff for quotation.
Back up others in the department and company by answering phone calls, handling customer service needs, quotes, binding and handling rush items.
Quote or decline new business by evaluating the submissions for acceptability to company underwriting guidelines including review of applications, websites and loss runs.
Quote or non-renew existing business by analyzing the file to verify if it still fits company underwriting guidelines, obtaining renewal information, checking loss runs, and utilizing all available internal markets.
Consistent positive attitude is a must when dealing with fellow associates, managers, and customers.
Reach out to company underwriters for questions or issues on specific accounts.
Work with agents to provide assistance on accounts
Take an active role in meetings held on site with visitors and participation in offsite social opportunities such as lunches and dinners, to build relationships with our business partners.
Knowledgeable of policy and binder set-ups
Travel to agency/customers to assist in building our presence in the marketplace
Prepare and execute semi-annual performance job reviews for team members
Attend semi-annual strategic planning meetings
Maintain and write SOP’s
Conduct underwriting audits
Monitor and encourage staff to contribute idea suggestions to include implementation of these ideas
Work with Human Resource Manager for all personnel needs
Monthly training session for the team to education them on line of business issues and company underwriting guidelines and forms/endorsements.
Perform other duties at the direction of senior management
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