Customer Retention & Upselling Sales Specialist Wanted! Upsellers and Cross Sellers Wanted! Relationship Marketing & Sales Professionals needed to expand our Orlando client base!
Entry Level to Sales & Marketing? No Problem! Training Provided!
Upselling is a sales technique whereby a seller markets the benefits to purchase more valuable services, upgrades or other add-ons in an attempt to make a more satisfied customer. While it usually involves marketing more profitable services or products, it can be simply exposing the customer to other options that were perhaps not considered.
A different technique is cross-selling in which a seller sells additional features to enhance current services. In practice, large businesses usually combine upselling and cross-selling to maximize profit. In doing so, an organization must ensure that its relationship with the client is not disrupted; which is why relationship selling is vital. Relationship selling is creating a genuine relationship with a customer to gain trust in order for them to be open to the services being marketed.
Customer Service specialists work to retain important stakeholders for our Fortune 100 client's business. The main goal is to reduce customer attrition and increase customer satisfaction through promotions and upgrading their current services.
Top performers with consistent results will have the opportunity to quickly move into leadership, training, and executive management roles.