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Office Agent Senior

Lufthansa Cargo Queens Full-Time
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Lufthansa Cargo, one of the world’s leading global air carriers, is seeking an energetic and motivated sales professional to fill the position of Office Agent Senior at our Jamaica, NY office.


The Office Agent Senior is responsible for the documentary handling of cargo and mail. S/he will provide support and guidance to Office Agents and provide onsite support where applicable.


  • Within the operational targets set by the Head of Sales & Handling and/or Cargo Supervisor the Office Agent Senior performs the following duties:
  • Documentary Acceptances. • Shipment Data Capture.
  • Prioritization of Export Build-up and Import Breakdown.
  • Preparation of Export and Import documentation (Manifest, AWBs)
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Preparation NOTOC.
  • Close out flight.
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Customer contact (Notify customer)
  • Hand over AWB and Docs to customer.
  • Debit charges.
  • People Management/Supervision
  • Assists the Cargo Supervisor in monitoring the Office Agent Junior.


  • Provides feedback to Office Supervisor.
  • Provides Support to Office Agent.
  • Supports, co-operates, and communicates with all colleagues.
  • Participates in staff briefings.
  • Performs all other duties assigned or delegated by supervisors.


  • High school diploma/GED desirable.

Work Experience

  • 2 - 3 years of professional experience.
  • High school diploma or equivalent.
  • Experience in warehouse handling favoured.


  • Fluent English required.
  • Local/Other required.

Expert Knowledge

  • Qualification according to CHM / GOM required.
  • Experience in document handling and customer service required

IT Knowledge

  • Computer skills as user.
  • MS Office.

Environmental Influences:

  • Must possess a valid driver's license.

Airport environment:

  • Must be willing to work shifts/overtime.
  • Must be willing to work under constant time pressure.
  • Must be willing to work under high stress levels. 


  • In accordance with rules and regulations, and given authorities
  • Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures.
  • Authority to sign ULD receipts. Authority to weigh and tag ULDs.

*CV/Resume required.

*Company will not provide relocation assistance.

We offer a competitive salary and fringe benefits, including tuition reimbursement, flight privileges, 401(k) with enhanced company match, medical, dental, disability, EAP, vision, and life insurance.

Equal Opportunity Employer by choice

Only candidates selected for interview will be contacted.

Recommended skills

Customer Service
Debits And Credits
Computer Literacy


CareerBuilder Estimated Salary

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Office Agent Senior
Estimated Salary: $88K
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