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Technical Support Analyst (IS Technical Analyst/Engineer I)

Department of Legislative Services • Annapolis, MD

Posted 17 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
$45,000 - $60,000/Year
Government - Civil Service
Information Technology

Job Competition

28

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Job Description

Principal Duties: Provide technical assistance and support for issues related to computer systems, software and hardware; perform annual hardware and software upgrades in a team environment and independently; identify technical problems with local area networks and wireless connections. Effectively troubleshoot local and network printers; diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner; utilize Help Desk Management Application to track calls, tickets, and inventory; lift, unpack, pickup standard desktops, laptops, printers and associated hardware and deliver to DLS offices within the complex; assist with special projects as needed.

Job Requirements

Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field; excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications; working knowledge of Microsoft Windows 10, Microsoft Office 2013 Suite.  CompTIA A+ certification preferred; if not, must complete within one year of hire date; available to work overtime as required to meet legislative deadlines.

SEND RESUME AND LETTER OF INTEREST BY MAY 15, 2019 to the Department of Legislative Services Human Resources Office, 90 State Circle, Room 311, Annapolis, MD 21401-1991, Fax: 410 946-5140 or 301 970-5140, e-mail: jobs@mlis.state.md.us  Website: http://dls.maryland.gov/

Code 05/19CB (Required on all Resumes). The Department of Legislative Services is an Equal Opportunity Employer.

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