Manpower is representing a client in the Stuart, FL area that is seeking to permanently hire a Career Services Manager.
The management position is responsible for overseeing daily operations of a specified Career Services under the general direction of the Director of Operations. Manages the daily operations of the Career Center to continually improve the quality and efficiency of customer service, performance, program outcomes and community outreach.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Supervises Career Services staff, including personnel from the Department of Economic Opportunity (DEO) and temporary employees. Approves accurate time sheets and travel, training and leave requests of Center staff.
Ensures the Career Services maintains a professional image and insists on excellent customer service from all staff.
Develops work schedules to ensure proper coverage in the Career Services during required business hours and schedules any time for special needs/events.
Recommends and oversees training and development of Career Services staff to ensure an understanding of applicable laws, regulations, and policies.. Ensures that all staff in Career Services are cross trained and have sufficient information to make appropriate referrals to program and community services.
Uses current and evolving technology in the performance of the Center's operational requirements and insures team members are trained and knowledgeable on available equipment as needed.
Coordinates with the Director of Operations and IT Department to ensure availability of hardware, software, internet and information systems to effectively support the delivery of appropriate employment and training services.
Ensures systems and processes are implemented safeguarding personnel and customer safety and facility security. Coordinates with the Facilities Manager regarding any maintenance needs of the Career Center.
In coordination with the Director of Operations and other Program Managers, provides leadership and focus of staff to ensure continuous improvement of program outcomes and in accordance with established policies and procedures.
Continuously examines the quality and efficiency of customer services and makes recommendations to the Director of Operations for changes in policy/procedures that improve the quality, effectiveness, and efficiency of the service delivery system.
Maintains direct and constant contact with Director of Operations. Prepares and provides reports detailing activities of staff members and team as a whole.
Addresses and effectively resolves customer complaints and issues. Provides training and direction to team members to prevent future need for management intervention. Recommends Corrective Action and Coaching Plans when appropriate.
Conducts and leads scheduled, recurring staff meetings with Career Services staff to nurture effective team dynamics, multi-purpose information sharing and to communicate new policies, procedures, changes, etc.
Monitors and reports performance of the Career Center to keep staff and management apprised of current status and action plans for improvement.
Assists with ensuring all positions in the Center are filled in a timely manner by assisting in screening interviewing and making recommendations for filling vacancies.
Responsible for working with Programs/Departments to achieve results that meet/exceed assigned program goals.
Assists in monitoring the case management effectiveness of staff and works with appropriate team members to respond with any necessary corrective action.
Reviews customer satisfaction surveys and identifies opportunities and recommends processes for improvement.
Conducts probationary and annual evaluations on center staff in collaboration with Departmental/Program Managers and routinely monitors staff performance.
Assists in ensuring any progressive coaching and/or corrective action plans are followed.
Participates in Management meetings and provides regular updates and recommendations to support continuous improvement.
Performs other related duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Organizational, planning and analytical skills.
Verbal and written communication skills.
Ability to work both independently and as a team player. must be a self-starter.
Demonstrated customer service skills and excellent interpersonal skills.
Previous managerial and supervisory experience a must. business management experience preferred.
Workforce development experience preferred.
Knowledge and experience with Microsoft computer applications.
Knowledge of workforce development information systems a plus.
Professional in Human Resources (PHR) certification a plus.
Valid Florida driver’s license and automobile insurance required.
Required to obtain certifications within the first 6 months of employment, if not already certified.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's Degree in Business Administration or related field and three (3) years of managerial experience, or seven (7) years’ equivalent combination of related managerial experience, training and/or education.
Offers of employment are contingent on the successful completion of a background check, reference check, and drug test.
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