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Community Support Manager at Community Living Connections

Community Support Manager

Community Living Connections Madison, WI Full-Time
$20.00 - $22.00/Hour

$1,500 sign on bonus!

Advance your career in Human Services! This is a fantastic opportunity to further your career, helping others! Full Time management position + excellent benefits for you & your family!

Make a difference! Your role is similar to a case manager, working on big picture goals with funders, guardians, people we support and other individuals important to them - all in order to make sure their lives are safe, healthy, and fulfilling. You'll get to know the people we support, their aspirations, and help them strive for their goals!

If you love building relationships and working with people, you've come to the right place! You'll get one-on-one time with the people we support, and work alongside the Supported Living Staff on your team. Building relationships is one of the core values of this position.Together, your team will collaborate and implement new ways to help people we support live their best life, maintain their independence, and build valuable connections within their own community.

Fun and rewarding opportunity! This is an excellent career opportunity for experienced caregivers, for social workers, psychology students, and more! If you have a passion to make a positive impact in the lives of other people, we want you!

You’ll be on a fun and tight-knit team, working together to help people we support live their best life! CSMs play a crucial role in helping individuals make connections in their community, identify and strive for goals, and ensures their health and safety needs are met.

The ideal candidate has a combination of the following skills: knowledge of mental health and/or the medical field. Strong leadership and supervisory skills. Ability to advocate for others' best interests, and support independent thinking. Personable and interest in building relationships. Excellent critical thinking, organizational skills, analytical skills, and creative problem-solving skills. Ability to adapt to the current situation and shift priorities as needed. Creativity for activities. Remain calm under stress, and effectively manage crisis situations.

Responsibilities of a Community Support Manager include:

  • Identifying, coordinating and monitoring community services for individuals on their caseload.
  • Supervise, support and train direct care staff.
  • Communicate with families/guardians, care managers, and other members of the individual's support teams.
  • Conduct 2nd interviews.
  • Carry the emergency cell phone according to the rotation.
  • Work some evening and weekend hours as needed.
  • Work well independently as well as with a team


  • To be considered, applicants will first and foremost have the desire to positively impact people's lives.
  • A degree in Human Services or a related field preferred.
  • If you do not have experience in the field, but are eager to learn, CLC provides paid training to meet the needs of our employees and the people we support.
  • Solid work history and prior experience working with adults with developmental disabilities in a residential setting and supervisory experience preferred.
  • Knowledge of, or experience working with, Family Care and IRIS programs would be beneficial.
  • This position requires strong supervisory and leadership skills and the ability to routinely make sound decisions regarding complex issues.
  • A Wisconsin driver's license, an acceptable driving record, access to a vehicle in good working condition, and appropriate insurance is required.
  • Must be 18 years or older to apply
  • Must have an acceptable background

Position Details

  • Full Time position with [ Link removed ] - Click here to apply to Community Support Manager
  • Earn $20.00/hour
  • An additional $2.00 incentive for staff working direct support shifts, between the hours of Friday 3:00pm through Sunday 10:00pm. This includes awake and asleep overnight shifts. This incentive will be effective 9/4/2022 - 1/7/2023.
  • Earn [ Link removed ] - Click here to apply to Community Support Manager for Full Time and Part Time staff, when weekend hours are included in the base schedule.
  • Openings in Madison, Beaver Dam and Platteville, WI
  • Positions will remain open until filled

Community Living Connections offers an excellent benefit package that includes Health Insurance ($0 deductible!), Dental, Life, Long Term Disability, 401(k) Plan with 4% company match, generous vacation and sick policy. More info here: [ Link removed ] - Click here to apply to Community Support Manager

Community Living Connections is a local nonprofit organization, with the mission to support individuals to live their best life in their own home and in their community. AA/EOE

Learn more about this position: [ Link removed ] - Click here to apply to Community Support Manager

To apply, please fill out the online application at [ Link removed ] - Click here to apply to Community Support Manager

Caregiver | Direct Support Professional | Human Services | Direct Care | Care giver | Non-profit | Nonprofit | Supported Living Staff | Community Supported Living | Disability Advocate | Disability Support Worker | Long Term Care | Adults with Disabilities | Case Manager | Case Management | Case Worker | Social Worker | Occupational Therapy | Teacher | Teaching | Psychology | Sociology | Nursing | Elderly Care | Physical Therapy | Help People | Help Others | Make a difference | Career | Charity | Essential Worker | Management | Leadership | Live Your Best Life | Work Where Your Heart Is | Special Needs | Relationship | Medical Supports | Mental Health | Independent Living |

Under the supervision of the Chief People Officer (CPO) and Division Manager (DM), the Community Support Manager (CSM) is responsible for the day to day operations of assigned programs. The CSM maintains and monitors services provided by CLC assuring high quality standards of residential support and compliance with CLC’s policies and procedures. The CSM is responsible for the supervision of Direct Care staff assigned to work in the homes of the people supported.

Examples of Work Performed:

 Provide direct support in the homes of people CLC supports.

 Act as an advocate for the people supported.

 Oversee the day to day operations of assigned programs. Remain actively involved in the provision of services and be aware of potential problem areas and plan courses for corrective action.

 Monitor and maintain quality, person centered services which address personal satisfaction for individuals by implementing CLC’s mission, philosophy, and values.

 Work cooperatively with applicable Care Teams to seek out and secure services necessary to assist individuals in achieving their life goals.

 Coordinates necessary medical services and equipment.

 Transport and accompany individuals to appointments, work sites, and other activities as needed.

 Work cooperatively with an individual’s representative payee to establish and maintain monthly budgets.

 Uphold CLC’s Residential Standards, which may include communication with landlords and assisting individuals with household moves.

 Ensure rules and regulations relative to the program, the health and safety of individuals and protection of individual personal and property rights are followed.

 Be familiar with current company HIPPA regulations. Utilize company policies and procedures regarding HIPPA to ensure each individuals’ privacy.

 Ensure compliance with any contracts, local, state or federal regulations that may be applicable.

 Provide notifications regarding critical incidents immediately as well as provide updates to the Care Team on a regular basis.

 Communicate with DM & CPO on the coordination of services on a regular basis.

 Communicate with DM regarding any program changes related to individuals, employees or program needs.

 Maintain regular communication with funders, service providers, family members and guardians regarding the preferences and needs of individuals. Coordinate regular meetings.

 Attend scheduled trainings and meetings and apply what is learned to the service needs of people.

 Complete detailed monthly reports, and maintain other records and documentation that may be required per CLC standards and submit in a timely manner.

 Complete intake packet when applicable for individuals new to CLC.

 Provide leadership, supervise and support all levels of assigned staff to actively monitor the quality of service to individuals.

 Act as Administrative Contact for programs and employees.

 Provide training for staff.

 Ensure staffing schedules meet the needs of the individuals.

 Communicate hiring needs and staffing changes to Human Resources. Complete required documentation as required.

 Conduct 2nd interviews with applicants

 Conduct regular staff meetings.

 Timely process payroll and attendance records as needed.

 Consult with DM & Human Resources to take any progressive disciplinary action with employees.

 Must be available on a 24-hour basis, via phone or in person as needed, to respond to emergency situations and staff coverage issues.

 Carry the emergency cell phone on a rotation basis.

 Arrange for delegation of critical duties when off duty or on an approved leave.

 Other responsibilities as required and assigned.

More information: [ Link removed ] - Click here to apply to Community Support Manager

Recommended Skills

  • Advocacy
  • Caregiving
  • Disability Support
  • Health Care
  • Leadership
  • Psychology
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