Bilingual Customer Service Representative job in Tampa at Mindlance

Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Bilingual Customer Service Representative for an exciting career growth opportunity.

Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Schedule:   9-5:30pm

·        The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

·        A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customer

·        Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

·        Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

·        Refer unresolved customer grievances to designated departments for further investigation.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken