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Operations Support Center Specialist jhsccb032720

CultureFit Technology Staffing Chicago, IL Full-Time
$75,000.00/ year
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Hours - 1st Shift (Monday-Friday from 6:30am-3:30pm CT)



You will be responsible for supporting the company's trading platform and other exchange related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. You will work on a team responsible for providing first level world class support. You will solve problems, monitor systems and ensure they maintain a healthy state and troubleshoot when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.



Responsibilities:



Technical Support



    • Primary Support of company's platform and secondary support of other related platforms

    • Provide first level and world class support answering questions for supported platforms and resolving customer issues related to APIs, trading and features/function using the “Deliver Plus One” standard

    • Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support

    • API Certification testing

    • Logical port creation and modification of default settings

    • Testing/understanding changes to systems and functionality prior to deployment

    • Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)



Trading/Product Support



    • Support business teams with data/order type behavior requests

    • Assist third party clients with configuration set-up and troubleshooting

    • Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)

    • Support of the company's Trading Floor

    • Support of company related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)

    • Data mining and research



Operational System Monitoring



    • Perform daily system startup/shutdown checks

    • Monitor systems and keep dashboards green

    • Monitor database health tools

    • Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)

    • Options Intermarket Incident Calls (monthly tests)

  • Ad hoc project assignments

Job Requirements:



The ideal candidate will possess these requirements:



    • Equivalent of Bachelor’s degree or higher

    • 2-5 years’ experience in a securities related and technical support position

    • Ability participate in weekend testing and weekday off-hours support paging as required

    • Strong troubleshooting, problem-solving and customer service skills

    • Excellent written and verbal communication skills

    • Strong attention to detail

    • Skilled at prioritization and multi-tasking

    • Experience with order-entry trading platforms

    • Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order lifecycle related workflows

    • Vigorous desire to learn company technology and to become an expert with respect to key market structure concepts

    • Ability to work well in a dynamic team oriented environment

    • Ability to accept new responsibilities as knowledge base grows



And have these preferences:



    • Proficiency in Windows and Linux desired

  • Scripting and/or programming experience (e.g. C#, Java, Python) a plus

Recommended skills

Testing
Maintenance
Multitasking
Attention To Detail
Java (Programming Language)
Troubleshooting (Problem Solving)
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