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Human Resource Professional job in Alameda at Rose International

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Human Resource Professional at Rose International

Human Resource Professional

Rose International Full-Time
$15.00 - $20.00 / hour
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Position Title: HR Service Center Representative

Position Number: 365948

Location: Alameda, CA 94502

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Data Entry

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: HR Service Center Representative
Duration:1 year+
Location: Alameda, CA 94502



Description:

Position Summary: Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker’s compensation. Acts as a resource to Human Resources Representatives and other service center team members.

Qualifications:
Strong customer orientation. Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures. Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone. Demonstrated experience navigating Windows-based Human Resources information systems required. Ability to effectively interact with all levels within an organization required. Attention to detail, accuracy and quality required. Excellent interpersonal, verbal and written communication skills with a customer service focus required. Ability to identify root cause and conduct analysis required. Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures. Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives. Must adhere to confidentiality rules, requirements & guidelines. Must be able to work in a Labor / Management Partnership environment.

Additional Job Details

Training: 1 month duration training shift: ranging from 7am-5pm


Shift after training: Must be open to work any shift between 8:30am-6pm - There are some mandatory overtime normally on Mondays or the days after a holiday (10 hr days) Must be able to work overtime if requested

Attendance: Strict attendance policy, must be at their desk working at their assigned shift time.

Assessment Required: HRSC Analyst Simulation (phones/open enrollment) and Data Entry/Alphanumeric 40 WPM

Experience Required:
Must be able to analyze the proper protocol for different calls that they may receive.
Data Forward mindset (must love numbers)
Customer Service/Client Satisfaction Experience
#CBRose#
Benefits:
For information and details on employment benefits offered, visit [ Link removed ] - Click here to apply to Human Resource Professional . If you have any questions/concerns, please contact our HR Department via our secured [ Link removed ] - Click here to apply to Human Resource Professional .

Experience Required:
Must be able to analyze the proper protocol for different calls that they may receive.
Data Forward mindset (must love numbers)
Customer Service/Client Satisfaction Experience


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Recommended Skills

Call Center
Customer Service
Data Entry
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