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Bilingual Healthcare Customer Service Representative (Spanish Required)

RPC Company Plano Full-Time
$15.00 - $16.00 / hour
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JOB DUTIES:
• Answer patient and facility calls promptly, professionally and pleasantly
• Assist patients with cardiac monitoring device issues
• Assist facilities and doctors with questions and when unable to assist transfer them to the appropriate department
• Contact patients when EKG’s are not reading when required to do so on weekends and when requested
• Complete daily assigned server workflow 
• Assist the ECG Tech Center with transferred calls, troubleshoot and provide solutions
• Call patients when monitors are not reading their device and assist to ensure device is being used properly
• Initiates courtesy calls to patients to confirm delivery of monitor, assist with monitoring start-up, takes notes and enter into database
• Check for past due monitoring duration's, call patients and assist with powering-off their device
• Upload information into service desk website
• Assign new patient sessions when needed
• Provide administrative support to shipping department as required 
• Demonstrate compliance with departmental and company procedures and policies
• Regular attendance, timeliness and flexibility to work on weekends and alternative shifts.
• Complies with HIPAA guidelines concerning PHI (Protected Health Information)


SCHEDULE

The shift is 12pm-9pm weekdays, where you would rotate on a weekend every 3 weeks. This would include working both Saturday and Sunday on the weekends you work 10am-7pm, and you would have the Thursday and Friday off prior.

During the hours worked for the rotating weekend shifts, pay is increased to $16/hr.

This would be after 4 weeks of M-F 10am-7pm training period.

REQUIREMENTS:

Spanish/English Bilingual who is fluent in both languages and is able to communicate well. 

• Ability to listen closely and empathize with customers and patients
• Excellent written and clear verbal communication skills
• Ability to relate and communicate with all levels of management
• Ability to maintain a high degree of professionalism and integrity
• Possess strong and effective customer service skills
• Excellent judgement and decision-making ability at all times
• Ability to evaluate situations and analyze data quickly
• Consistent attention to detail and follow-up
• Ability to memorize protocol and guidelines
• Must be a team player, be flexible, and be a good listener with a high level of patience
• Ability to manage sensitive, confidential issues
• Ability to work in a fast-paced deadline oriented environment
• Basic data entry and computer skills
• Excellent time management skills and ability to handle multiple tasks simultaneously
• Ability to work overtime if needed

Recommended skills

Attention To Detail
Professional Attitude
Computer Literacy
Multilingualism
Spanish Language
Customer Service

Location

Salary Details

Based on Job Title, Location and Skills
$15
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Career Path

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Bilingual Healthcare Customer Service Representative (Spanish Required)
$15.00 - $16.00 / hour
Estimated Salary: $65K
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At RPC, our goal is to be your first choice for your staffing and career needs. For nearly 14 years, our team has been committed to matching talented professionals with top companies across the Dallas/Fort Worth area and beyond.

RPC was founded in 2002 with a goal to be the premier boutique staffing firm for clerical, administrative, financial, healthcare and IT personnel in the region. We focused on personalized service, a true understanding of your industry and specific needs, and dependability – areas we found ourselves desiring in our own partners.

Our focus, quite simply, worked. In the past decade, we have continued to grow. Yet, our focus and drive remains the same: driving results and productivity so that you can focus on running your business.


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