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Desktop Support Technician

Bigelow Aerospace North Las Vegas Full-Time
$48,125.00 (Careerbuilder est.)
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  • Build and deploy PCs for new users, maintain telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Software installation, maintenance, and upgrades
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Respond quickly to department managers that need help and information
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Train new employees on IT policies and procedures
  • Explain and document technical issues in a clear way
  • Use email logging system to accurately record service requests


  • Associates degree or Bachelor’s degree in Computer Science
  • 5+ years experience with desktop support
  • Exceptional face-to-face, telephone or electronic Interaction skills
  • Excellent written and verbal communications skills
  • Ability to solve problems quickly and efficiently
  • Relevant certifications such as Microsoft/Comptia and Cisco
  • Good understanding of computer support and troubleshooting
  • Knowledge of Windows 7 and Windows server products
  • Ability to work well in a team environment
  • Ability to prioritize projects and meet deadlines

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Recommended skills

Installations (Computer Systems)
Complex Problem Solving
Desktop Support
Stress Management
Maintenance
Microsoft Windows

Location

CareerBuilder Estimated Salary

This estimation is based on Job title, Industry, Location and Skills
$48,125
Avg. Yearly Salary

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Desktop Support Technician
$48,125.00 (Careerbuilder est.)
Estimated Salary: $88K
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