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Desktop Support Technician

Bigelow Aerospace North Las Vegas Full-Time
$48,125.00 (Careerbuilder est.)
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  • Build and deploy PCs for new users, maintain telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Software installation, maintenance, and upgrades
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Respond quickly to department managers that need help and information
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Train new employees on IT policies and procedures
  • Explain and document technical issues in a clear way
  • Use email logging system to accurately record service requests

  • Associates degree or Bachelor’s degree in Computer Science
  • 5+ years experience with desktop support
  • Exceptional face-to-face, telephone or electronic Interaction skills
  • Excellent written and verbal communications skills
  • Ability to solve problems quickly and efficiently
  • Relevant certifications such as Microsoft/Comptia and Cisco
  • Good understanding of computer support and troubleshooting
  • Knowledge of Windows 7 and Windows server products
  • Ability to work well in a team environment
  • Ability to prioritize projects and meet deadlines

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Recommended skills

Installations (Computer Systems)
Complex Problem Solving
Desktop Support
Stress Management
Microsoft Windows


CareerBuilder Estimated Salary

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Desktop Support Technician
$48,125.00 (Careerbuilder est.)
Estimated Salary: $88K
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