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Desktop Support Technician

Bigelow Aerospace North Las Vegas Full-Time
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  • Build and deploy PCs for new users, maintain telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Software installation, maintenance, and upgrades
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Respond quickly to department managers that need help and information
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Train new employees on IT policies and procedures
  • Explain and document technical issues in a clear way
  • Use email logging system to accurately record service requests

  • Associates degree or Bachelor’s degree in Computer Science
  • 5+ years experience with desktop support
  • Exceptional face-to-face, telephone or electronic Interaction skills
  • Excellent written and verbal communications skills
  • Ability to solve problems quickly and efficiently
  • Relevant certifications such as Microsoft/Comptia and Cisco
  • Good understanding of computer support and troubleshooting
  • Knowledge of Windows 7 and Windows server products
  • Ability to work well in a team environment
  • Ability to prioritize projects and meet deadlines

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support


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Desktop Support Technician
Estimated Salary: $92K
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Founded in 1999, Bigelow Aerospace is a destination-oriented company with a focus on expandable systems for use in a variety of space applications. These NASA heritage systems provide for greater volume, safety, opportunity and economy than the aluminum alternatives.

Headquartered in North Las Vegas, Nevada, Bigelow’s mission is to provide affordable destinations serving many diverse uses and customers, whether those destinations are located in low Earth orbit, deep space or on a foreign body.

In 2006 and 2007, Bigelow successfully launched and deployed Genesis I and II. On April 8, 2016 Bigelow launched the Bigelow Expandable Activity Module, BEAM, in partnership with NASA to the International Space Station. BEAM is a technology demonstrator designed to promote the viability of expandable habitat technology, and is the first human rated structure of its kind.

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