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Job Requirements
- Follow up on client inquires
- Respond to client and employee emails/calls
- Answer client and employee phone calls in a timely manner
- Manage all client and employee schedules and ensure appropriate, well-staffed staff are on client cases
- Ensure client satisfaction at all times
Do you have these requirements?
Client Service Representative
General Purpose:
To provide continuous improvement of the total quality of the branch/office as it relates to office operations and the scheduling of patients/clients requiring unlicensed home care.
Essential Functions:
• Receives referral calls, documents job orders, fulfills the staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
• Communicates with both clients and employees in a friendly and professional manner.
• Answers phone lines and transfers calls to appropriate team members.
• Prepares admission packets for clients.
• Creates folders for clients, files and maintains documentations.
• Ensures authorizations for client services.
• Participates in CSR on-call rotation.
- Follow up on client inquires
- Respond to client and employee emails/calls
- Answer client and employee phone calls in a timely manner
- Manage all client and employee schedules and ensure appropriate, well-staffed staff are on client cases
- Ensure client satisfaction at all times
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