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Sales and Supplier Operations Coordinator

Rochester Electronics Newburyport, MA Full-Time
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GENERAL SUMMARY

The Sales & Supplier Operations Coordinator will be responsible for ensuring that sales orders and supplier receipts are executed flawlessly with a keen focus on team work ensuring optimal customer satisfaction and enhancing relationships with our valued suppliers.

 

 

ESSENTIAL JOB FUNCTIONS*

Ø  Allocate inventory for sales orders & ensure timely delivery of order acknowledgement, tracking and invoices for customers.

Ø  Document and resolve post sale customer issues utilizing Case Manager processes & Return Material Authorization (RMA) processes to ensure customer satisfaction.

Ø  Track Inventory Discrepancy Report Log (IDR) and disposition appropriately.

Ø  Process contract inventory receipt requests from suppliers, adhering to best in class processes for responding to initial supplier requests, sharing inbound inventory information with others for action and analysis, creating purchase orders requisitions, tracking purchase orders and sharing inventory & shipment status information with associated parties.

Ø  Process buy-sell supplier deals based on customer demand, ensuring deals are completed with accuracy, speed and appropriate approvals.

Ø  Ensure that all supplier, sales & customer communications are timely, concise, efficient and effective to support the inquiry, ordering and receipt of inventory from suppliers and shipment of product to customers.

Ø  Provide support and guidance to sales & supplier teams globally related to all supplier strategic buys, supplier buy-sell deals and supplier inventory receipt interactions.

Ø  Accesses Customer Portals in order to provide logistical support to customer purchase orders.

Ø  Supports e-commerce and partner activities and processes orders as needed.

Ø  Input new customer account profiles and follow process to activate in both ERP and CRM tools.

Ø  Support finance team on past due account collections.

Ø  Work as an integral member of the global team and form strong and effective relationships throughout the organization to ensure an efficient, effective and highly professional supplier team that enhances Rochester Electronics brand with customers & suppliers.

THE “go to person” for tactical processing of sales & supplier tasks globally, providing friendly, helpful and professional support to achieve revenue targets and business objectives.

 

OTHER DUTIES AND RESPONSIBILITIES

Support sales, supplier development and finance as required as related to operation functions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

Ø  Associate Degree required (or appropriate equivalent)

Ø  Minimum 2 years’ experience within a similar role in a dynamic, fast paced semiconductor environment.

Ø  Clearly demonstrates an aptitude and acumen of a high performing contributor with visible/measurable results from previous efforts.

Ø  Microsoft Office skills: Word, Excel and Outlook

Ø  Excellent oral and written communication skills

Ø  Positive attitude with an ability to absorb & learn quickly

Ø  Passionate about progress and willing to go the extra mile

Ø  A strong team player, demonstrating commitment, integrity, transparency, taking responsibility and building trust.

Ø  Ability to work through a problem and maintain focus with little or no supervision

Ø  Ability to work to the highest accuracy in demanding situations under time constraints using a nimble, creative and proactive approach

Ø  Flexibility and multi-tasking, ability to undertake several tasks at once and manage them efficiently



Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

 

Recommended skills

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Customer Service
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