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Company Contact Info

  • Portsmouth, NH 03801
  • Delsin Grubbs

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Claims Representative

The Panther Group • Portsmouth, NH

Posted 2 months ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
$16.00 - $17.00/Hour
Healthcare - Health Services
Insurance

Job Description

RESPONSIBILITIES 

  • Effectively manage large amounts of incoming calls;
  • Understand and be able to use all systems;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives;
  • Meet personal and team goals and metrics;
  • Work as a team member with all other staff;
  • Follow procedures, guidelines and policies;
  • Other duties as necessary.

Job Requirements

REQUIREMENTS

  • High school degree or GED; Bachelor’s Degree is desirable;
  • 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;
  • Active listening skills;
  • Strong computer skills;
  • Knowledge of Microsoft Office programs;
  • Excellent written and verbal communication skills;
  • Ability to maintain confidentiality;
  • Ability to multi task in a fast paced environment;
  • Experience in meeting deadlines and adhering to strict standards;
  • Enthusiasm for work responsibilities;
  • Knowledge of Medicaid is desirable;

Bilingual abilities are a plus; 

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