Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within?
OneSupport offers the ability to Work from Home for qualified applicants that are eager to offer exceptional technical support for customers. Consistent scheduling (both full time and part time available) and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself!
Our agents start at $10/hour base pay and have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills.The position requires regular attendance and punctuality.
Troubleshoot technical support issues for customers
Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
Research required information using available resources
Follow provided processes and procedures
Identify and escalate priority issues per client specifications
Accurately process and record call transactions using the designated tracking software
Stay current with system information, changes and updates
Manage time effectively in order to obtain performance criteria objectives
Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
Interest in or experience with light or soft sales preferred
Knowledge of relevant software, computer applications, and related equipment or the ability to learn
Multitasking capabilities with ability to react quickly in a fast-paced environment
Up-to-date and completed resume
Typing test showing 40 WPM or above and at least 80% accuracy
Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position:
Either a desktop or a laptop running an authentic/validated/native copy of Windows 7, Windows 8.1, or Windows 10
Minimum of a 2.0 GHz dual core processor and 3 gigabytes of RAM installed memory
Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
A Skype-compatible (hard-wired, not wireless) USB headset
At least one 15" or larger monitor (more than one will make things easier)
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OneSupport is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We design and implement highly successful customer care strategies using a 100% U.S. based workforce for companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our team helps organizations identify gaps, streamline processes, develop training and deliver customer experience management solutions for a variety of stages in the customer lifecycle. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.