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Company Contact Info
1111 Montgomery Street
Decorah, IA 52101
- Cody Stone
- Phone: 270-903-8048
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Customer Service Representative
Radius Global Solutions LLC • Decorah, IA
Posted 1 month ago
The Customer Service Agent will initiate the appropriate action to satisfy customer needs according to their account status. In addition, reporting of customer service activities to the Customer Service Supervisor and/or Manager is required.
Make outbound and take inbound phone calls to customers in order to satisfy the customer’s needs.
Prepare correspondence on accounts.as required.
Research disputed account information and make necessary corrections.
Reviews changes account status based on established procedures.
Review accounts to be recommended for closure and assists in report preparation.
Participate in regular meetings and communicates opportunities for process improvement.
All other duties as assigned.
Previous customer service experience is preferred.
Regular attendance and adherence to a set schedule required, which includes breaks and lunches.
High School diploma or equivalent required, some post-secondary education preferred.
Strong oral communication and interpersonal skills required.
Excellent computer navigation skills required.
Working knowledge of and willingness to comply with the Fair Debt Collection Act (FDCA), as well as state and federal collection laws required.
Work is generally performed within an indoor office environment utilizing standard office equipment.
Travel: This position does not require travel.
Radius Global Solutions is proud to be an equal opportunity employer.