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Automotive Service Advisor

Tuffy Associates Corp. Elyria Full-Time
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Tuffy Autmotive is looking for a Service Writer with great customer service and knowledge of the Automotive Industry.


WHAT WE OFFER:


* Performance Based Pay Plans

* Medical Insurance
* Simple IRA Retirement Plan
* Paid Holidays
* Paid Vacations
* Paid Training
* Paid Uniforms


  • ·        Meet with customers and determine their needs for repair and/or service of their vehicle issues
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  • ·        Increase customer satisfaction by building customer relations
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  • ·        Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
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  • ·        Monitor the progress of each vehicle throughout the day, and update customers frequently
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  • ·        Increase profitability by maximizing sales & executing retail promotions
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  • ·        Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control
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  • ·        Participate in the development and documentation of standard operating procedures as appropriate
  • ·        High school diploma or equivalent
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  • ·        Valid driver’s license & clean driving record
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  • ·        Accredited training in service advisor skills, customer satisfaction and quality control
  •  
  • ·        Automotive service advisor experience
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  • ·        Ability to read, write and speak English fluently
  •  
  • ·        Ability to concentrate and accomplish tasks despite interruptions
  •  
  • ·        Multitasking skills
  •  
  • ·        Proficient use of computers/business machines

Recommended skills

Professional Attitude
Standard Operating Procedure
Quality Management
Time Management
Documentation
Customer Service
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