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I3153b665m61zwcgdg7

Customer Service Representative

Mommy Jobs Online Atlanta Full-Time/Part-Time
$15.00 - $20.00 / hour
Apply Now

Contact Us

For pre-screening contractor interviews please call 1-405-418-6160 and ask for Kimberly.

Please visit URL blocked - click to apply

To contact our MJOL HR Supervisor on live chat -  URL blocked - click to apply 

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Overview


We are the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

Job Description - may perform one or more of the following:

  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.


Education and Experience

  • High school diploma or equivalent
  • Excellent computer navigation skills (move between multiple windows and programs)
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Outstanding customer service skills
  • Excellent communication skills
  • Good data entry and typing skills 35+ WPM
  • Bilingual Spanish preferred
  • Ability to pass a background check


Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Judgement
  • Attention to detail
  • Team work


Work at Home – must haves:

  • Existing High-Speed Internet access
  • Quiet noise free home office space, free of distractions


NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

Job Requirements:

  • Must have Outstanding Customer Service Skills in a CALL CENTER setting!
  • Excellent Communication Skills
  • Bilingual Spanish is preferred, but not necessary
  • Basic Computer Navigation & Typing Skills: 25+ wpm
  • Equipment will be provided
  • Ability to Pass a Background Investigation and drug screening
  • H.S. Diploma or G.E.D.
  • 18 Years of Age or Older
  • Current RESUME needed
  • Healthcare Benefits after 60 days
  • Accrued PTO time after 180 days


Hours: Schedule (Central Time) to be determined by availability.

Internet

Computer

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$15.00 - $20.00 / hour
Estimated Salary: $64K
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Mommy Jobs Online is located in Oklahoma City, Oklahoma. We provide a unique legitimate pre-screened work-at-home job bank resource for remote jobseekers to find jobs safely to work online. Mommy Jobs Online has helped many people in the U.S. and Canada find part-time, full-time and flexible jobs working in the comfort of their own home. Mommy Jobs Online help professionals find the best remote jobs available based on their background work skills and qualifications.

Every job position in our remote job bank registry are pre-screened thoroughly, so you never have to worry about the legitimacy of any companies listed in our job network. We are proud to say that we have the BEST reputation when it comes to helping contractors find reliable work from home jobs. Our main goal is to be a trustworthy work-at-home job resource for you to find information on telecommuting jobs in one place that will help gain you financial freedom.

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