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Customer Service

American Cybersystems, Inc. (ACS Group) KNG OF PRUSSA Full-Time
$11.50/ hour
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Job title: Customer Processing Associate

Location: King of Prussia, PA

Duration: 3 Months Assignment: May be extended for a longer period (Temp to Perm potential)

Up-front Training Provided (up to 2 weeks): King of Prussia Office
Training Schedule: Mon-Fri 8:00am-4:30pm
Work Schedules Available: Mid/Swing Shifts (schedules TBD between 11:00am-1:00am which includes one weekend day – Sat/Sun).

Job description:

  • Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
  • Provide product knowledge and technical assistance as necessary.
  • Respond to customer inquiries.
  • Enter information in a computerized database.
  • Communicate any problems or issues to management.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Good verbal and written communication skills.
  • Good customer service, interpersonal, and telephone skills.

same

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. ACS Group conducts business through five operating brands – AIC, Analysts, ComforceHealth, MassGenics, and HireGenics – each with a specialized business focus. Our operating brands have provided targeted services and solutions for more than 50 years. ACS Group has grown to over $700 million in revenue with more than 12,000 employees and consultants worldwide. Recognitions include: #1 Largest Minority-Owned IT Consulting Company in the U.S. (2016 SIA); Inavero’s Best of Staffing® Client Diamond Award (2017). ACS Group is a certified MBE organization, and operating brand, HireGenics, is an NMSDC Corporate Plus® member. Headquartered in Atlanta, Georgia, ACS Group has offices across the U.S., in India, and an international presence in Canada and Latin America.

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