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Customer Service & Sales Associates "Jaguar Fans Apply" job in Jacksonville at JAX Solutions

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Customer Service & Sales Associates  "Jaguar Fans Apply" at JAX Solutions

Customer Service & Sales Associates "Jaguar Fans Apply"

JAX Solutions Jacksonville, FL Full Time
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Customer Service & Sales Associates "Jaguar Fans Apply"


We are seeking a Customer Service & Sales Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a customer-oriented service representative to act a liaison provide products/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

Handle customer inquiries and complaints face to face
Provide information about the products and services through presentations
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Take the extra mile to engage customers
Provide accurate, valid, and complete information by using the right methods/tools
​Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
High School Diploma Required or GED equivalent

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

Client Rapport
Verbal Communication
Customer Satisfaction
Customer Support
Customer Service
Sales

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