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Customer Service at

Customer Service

Downey, CA Full Time
$40,000 - $75,000/Year
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We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.

Responsibilities of a Customer Service Representative:

  • Interact with customers daily to inform of client products and services

  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.

  • Ensure and provide quality service to external customers.

  • Answer all customer inquiries in a timely and professional manner.

  • Process orders with high level accuracy.

  • Maintain a positive representation of the company and associated brands at all times


Requirements of a Customer Service Representative:

  • Must have great attention to detail.

  • Must be a team player.

  • Previous customer service and sales experience is a plus.

  • Must have strong communication skills.

  • Must be personable and comfortable interacting with customers daily.

  • Desire to participate in professional development and take on new responsibilities

  • Self-motivated and comfortable working both independently and as part of a team

  • Customer service or customer relationship experience



  • Health insurance reimbursement for all staff (upon qualification)

  • Life insurance at no cost

  • Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)

  • UNION BENEFITS – Our staff also belong to a union which includes benefits

    • Free college classes for all members

    • Student Debt Reduction Program

    • Scholarship access for members and their children

    • Union provides life insurance (in addition to our company) for all members

    • Roadside assistance for all members

    • Identity Theft Protection for all members

Recommended Skills

Customer Service
Explain Benefit
Explain Product Feature
Help Customer
Identify Customer Need
Resolve Concern

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