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Customer Service Representative

Express Employment Professionals Franklin, TN, TN Full-Time
$14.00/ hour
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Express Employment Professionals is a full-service staffing agency in Franklin, TN whose vision is to make a difference in our community, by connecting 250 associates per week with the 75 companies that most closely share our values. Every day, our consultants strive to make positive impacts in our employees' and clients' lives by being the answer to their workforce questions. With our exceptional resources and unique pool of workers, you will agree with us when we say that we are the ideal employment agency in middle Tennessee!

  • Key Responsibilities:

    - Answer phone calls, return phone calls.

    - Answer emails from clients, providers and internal referring offices.

    - Review previous history of the provider in proprietary software.

    - Consult with Supervisor or other departments to clarify answers to inquiries.

    - Contact provider to discuss findings at the appropriate level.

    - Maintain reports and spreadsheets as needed.

    -  Requires punctual and consistent attendance.

    - Additional duties as assigned.


    - Knowledge of Workers Compensation fee schedules and regulations

    -  Effective oral, and written and communication skills

    -Good organizational skills and ability to multitask

    - Detail Oriented

    - Proficiency with Microsoft application


    ·         Customer service experience working in the Managed Care and Benefit Administration

    industries a plus


    ·         High school diploma or equivalent


    [ Email removed ] - URL blocked - click to apply

Recommended skills

Telephone Skills
Workers' Compensation


Salary Details

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Customer Service Representative
$14.00/ hour
Estimated Salary: $70K
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