The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned:
Tracks and expedites all aspects of orders for assigned customers.
Completes required reports (e.g. – status reports, forms, etc.) for the customer.
Control and determine materials, time, and process of production runs based on the Customer’s forecast.
Acts as the main liaison between the customer and production facilities.
Expedites the accurate flow of information within production facilities.
Interfaces with the customer via phone, email, etc., and will visit customers with sales reps as required.
Prepares internal reports as required.
Processes complaints and other documentation as required.
Responsible for coordinating daily shipments.
Processes invoices daily and credit notes as required.
EDUCATION AND/OR EXPERIENCE:
Bachelor degree or equivalent from four-year college or technical school; or Associates degree with 2 years of related experience and/or training; or equivalent combination of education and experience.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft Office required. SAP experience helpful, but not necessary.
Must be able to work longer than normal hours from time to time, plus be available to travel overnight on customer visits.
Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support
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