Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default4

Customer Service Manager

Creative Energy Foods OAKLAND, CA Full-Time
$71,582.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now

Creative Energy Foods is looking for an exceptional Customer Care Manager to join our expanding food manufacturing / distribution team located in San Leandro, CA. We are looking for a manager who can take charge of our Customer Service Department and foster positive relationships with our customers.

We offer Medical, Dental, Vision, 401K, AFLAC, and PTO, as well as opportunities for advancement. Local candidates only as this position does not offer a relocation package

Food manufacturing industry experience highly preferred

Responsibilities:

Responsible for management of the Customer Care team, along with overall customer care for current customers. The position acts as a leader in many situations, working with the Capacity Planner, Purchasing, Customer Care, Warehousing, R&D and Production to alert when significant changes are occurring for which the teams must prepare.

  • Manage and oversee Customer Care Department and all Customer Care Representatives
  • Manage and provide training / ongoing training for all Customer Care Representatives
  • Set customer satisfaction goals and work with the team to meet these goals on a consistent basis.
  • Communicating status of production scheduling and attainment to customer and developing supporting reports
  • Preparing the information required for invoicing and providing to the finance department
  • Coordinating, directing and responding promptly to customer inquiries
  • Directing requests and un-resolved issues to the designated resource(s)
  • Recording/maintaining details of all customer interactions, inquiries, comments, complaints and actions taken
  • Advocating for the best possible outcome for the customer
  • Coordinating with Capacity Planner, R&D, Production, QC, Purchasing, Planning, Warehouse and executives
  • Other tasks as assigned

EXPERIENCE/SKILLS

Minimum 5-10 years supervisory / management of customer care representatives required

Minimum 3-5 years of experience in aspects of the supply chain including production and purchasing is preferred

Must possess excellent skills in data analysis, Microsoft Excel, communication and problem solving

Must be meticulous in meeting commitments, attentive and a team player

Food manufacturing industry experience highly desirable.

EDUCATION

BS degree in Business Administration or related field required

Ability to translate your skills to other employees through training and mentoring

Excellent verbal and written communication skills 

Proficiency with Microsoft Office Suite and ERP systems

Recommended skills

Warehousing
Product Quality Assurance
Scheduling
Distribution (Business)
Communication
Coordinating

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$71,582
Avg. Yearly Salary

Career Path

See the next step in your career
Customer Service Manager
$71,582.00 (Careerbuilder est.)
Estimated Salary: $89K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.