Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Customer Service job in Little Rock at Interactive Resources LLC

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service at Interactive Resources LLC

Customer Service

Interactive Resources LLC Little Rock, AR Full-Time
$15.00/ hour
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested.

  • Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
  • Processes a high volume of consumer inquiries of products and services, and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

MUST be able to work training shifts that are 6AM-2:45PM and 9AM-5:45PM and a post-training shift with a start time that ranges from 9:30AM-12PM/Noon and an end time that ranges between the hours of 6:30PM-9PM.

Recommended skills

Customer Service
Help Customer
Identify Customer Need
Resolve Customer Issue
Resolve Request
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.