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Customer Service Representative at Noridian Healthcare Solutions

Customer Service Representative

Noridian Healthcare Solutions San Antonio, TX Full-Time/Part-Time
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 We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, Noridian Healthcare Solutions is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Care Representative

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Answer any questions the customer may have about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications for Customer Care Representative

Call center or customer service experience preferred

Flexibility to work different shifts (including evenings, weekends, or holidays)

Willingness to participate in training before hire and on-the job

Ability to pass a pre-employment background investigation and drug screen for certain positions

Excellent listening skills and an empathetic voice and manner

Dedication to customer satisfaction

Basic knowledge of computer software and office systems

Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Familiarity with all of the goods and services offered by the company

Recommended skills

Attentive Service
Customer Support
Responsibility Assignment Matrix
Time Management
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