Ajilon is partnering with a client in the Bolingbrook, Illinois area to hire ONSITE Call Center Customer Service Representatives on a contract-to-hire basis. The person right for this role will be able to handle a high level of professionalism while communicating with customers via email and phone and be able to provide timely feedback to the management team regarding concerns or disappointments. The company culture is friendly, modern and clean; so this is an excellent opportunity to get in with a good organization.
Respond to customer order inquiries and concerns as needed through email/phone
Handle a high-volume of calls daily from customers
Responsible for order entry into the company’s database
Miscellaneous administrative duties as pertains to the role
Be fluent in English and be able to communicate clearly and concisely to customers
Excellent listening skills
Typing 35 WPM or more
Customer service oriented
Be punctual and have EXCELLENT attendance record
Maintain a positive and professional attitude
2 – 3 years telephone-based call-center or customer service experience
Data Entry experience
Salesforce knowledge a bonus!
Hours: Contract-to-hire, full-time Monday-Friday
Pay: $16.50 per hour
Education: HS Degree
Handle incoming customer service calls
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Work with customer service manager to ensure proper customer service
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