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Customer Service Representative at AJILON

Customer Service Representative

AJILON Bolingbrook, IL Full Time
$16.00 - $16.50/Hour
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Ajilon is partnering with a client in the Bolingbrook, Illinois area to hire ONSITE Call Center Customer Service Representatives on a contract-to-hire basis. The person right for this role will be able to handle a high level of professionalism while communicating with customers via email and phone and be able to provide timely feedback to the management team regarding concerns or disappointments. The company culture is friendly, modern and clean; so this is an excellent opportunity to get in with a good organization.

 

Responsibilities:

  • Respond to customer order inquiries and concerns as needed through email/phone
  • Handle a high-volume of calls daily from customers
  • Responsible for order entry into the company’s database
  • Miscellaneous administrative duties as pertains to the role

Qualifications:

  • Be fluent in English and be able to communicate clearly and concisely to customers
  • Excellent listening skills
  • Typing 35 WPM or more
  • Customer service oriented
  • Be punctual and have EXCELLENT attendance record
  • Maintain a positive and professional attitude
  •  

Experience:

  • 2 – 3 years telephone-based call-center or customer service experience
  • Data Entry experience
  • Salesforce knowledge a bonus!
  •  

Hours: Contract-to-hire, full-time Monday-Friday

Pay: $16.50 per hour

Education: HS Degree

  • Handle incoming customer service calls
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Work with customer service manager to ensure proper customer service

Recommended Skills

  • Customer Service
  • Data Entry
  • Service Orientation
  • Typing
  • Active Listening
  • Administration
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