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Customer Service Representative (CSR) at Pink Label

Customer Service Representative (CSR)

Pink Label Parrish, FL Full-Time
$36,700 - $52,000/Year
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The Customer Service Representative (CSR) is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Customer Service Representative (CSR) is a key interface with the customer and plays a pivotal role in the success of this relationship.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned:

  • Tracks and expedites all aspects of orders for assigned customers.

  • Complete required reports (e.g., status reports, forms, etc.) for the customer

  • Control and determine materials, time, and process of production runs based on the Customer’s forecast.

  • Acts as the primary liaison between the customer and production facilities.

  • Expedites the accurate flow of information within production facilities.

  • Interfaces with the customer via the phone, email, etc., and will visit customers with sales reps as required.

  • Prepares internal reports as required.

  • Processes complaints and other documentation as required.

  • Responsible for coordinating daily shipments.

  • Process invoices daily and credit notes as required.

EDUCATION AND/OR EXPERIENCE:

  • Bachelor degree or equivalent experience from a four-year college or technical school

  • Ability to understand and execute a variety of instructions in written, oral, diagram, or schedule form

  • Knowledge of Microsoft Office required. SAP experience is helpful but not necessary.

  • Must be able to work longer than regular hours from time to time, plus be available to travel overnight for particular business opportunities


Recommended Skills

  • Customer Service
  • Help Customer
  • Identify Customer Need
  • Resolve Customer Issue
  • Resolve Request
  • Retention Management
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