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Customer Service Representative at

Customer Service Representative

Atlanta, GA Full Time
$31,200 - $47,912/Year
Apply Now

Job Purpose

The primary objective for this position is to consistently interact with our customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.

Duties And Responsibilities

  • Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
  • Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries
  • Host and participate in tele-conferences and on-site meetings with clients
  • Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders
  • Become an expert in the procurement of clinical specimens in order to effectively discuss projects with researchers and scientists
  • Develop an extensive understanding of how the clinical division operates
  • Serve as a liaison between our clients and all internal departments
  • Work with our Sourcing and Project Management team to develop order fulfillment plans
  • Lead or participate in meetings with the operations team to explain the execution plan of complex projects
  • Provide ongoing support to the business development field team
  • Manage certain key accounts, as assigned and serve as our clients point of contact throughout the entire ordering process for all projects assigned
  • Seek up-sell/cross-sell opportunities and present value-added service options
  • Manage opportunities in Salesforce
  • Follow up on open opportunities and leads
  • Assist with training new team members
  • Develop an extensive understanding of the products and services offered by all clinical divisions


Customer First Attitude

Service-oriented approach

Commitment to Quality

Ability to Problem Solve

Excellent written, oral, and interpersonal communication skills

Highly self-motivated, self-directed, and attentive to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Extremely organized

Fast-paced with a strong work ethic

Ability to work both independently as well as on a team in a collaborative environment

Ability to think outside-the-box

Computer savvy and ability to adapt quickly to new technologies

Bachelors Degree, in science preferred

Clinical Research Coordinator, experience a plus

At least 2 years experience in a client services position

Proficiency in Microsoft Office Suite (Outlook, Excel and Word)

You are a team player. You take your work very seriously, but not always yourself.

You are dedicated and reliable

You are looking for an organization that values mission-driven, loyal individuals focused on achieving goals those in need of our services.

You get things done

Recommended Skills

Success Driven
Attention To Detail
Self Motivation
Team Working
Hardworking And Dedicated

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