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  • Houston, TX 77055

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Customer Service Representative

DISYS • Houston, TX

Posted 24 days ago

Job Snapshot

Experience - 1 to 10 years
$12.00 - $14.00/Hour
Energy - Utilities - Gas - Electric
Customer Service

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Job Description

       Assist customers with their accounts by reviewing coverage, and processing claims.

       Assist customers with warranty program that they are enrolled in. Enhance customer loyalty by providing superior customer service.

       Complete daily telephone calls to existing clients. Handle Customer escalation requests via telephone, email and mail and work to positively resolve issues.

       Resolve customer complaints by investigating problems and developing solutions.

       Inform clients of coverage on accounts and assist with dispatching vendors to assist with repairs.

       Keep Dispatch Supervisor informed by submitting activity and results reports. Assist with dispatch department.

       Assist the Dispatch Supervisor with projects as needed. Knowledge and Skill Requirements.

Job Requirements

       Strong phone presence. Positive and upbeat personality. Attention to detail a must.

       Ability to explain contract. Comfortable with conflict resolution. Ability to identify and resolve client concerns.

       Ability to persuade and influence others. Must be able to work within a team to accomplish a given goal. Proven customer service, and dispatch experience.

       Experience with Ability to multi-task, prioritize, and manage time effectively.

       Excellent written, verbal, listening and interpersonal skills.

      Bilingual (Spanish and English) Required

       Education High school Diploma or equivalent.

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