Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Service Desk Associate

New York, NY Full-Time
Apply Now

Awesome work environment!  A growing investment group is seeking the right person to join their team as a Service Desk Associate.  This client offers a state of the art work environment with many perks including, free lunch Fridays, very generous 401K match, team-based fun atmosphere filled with high energy, smart peers.  10 minute walk from Grand Central.  Must have a combination of technical skills, great communication skills and a team-based attitude.

Provide 1st & 2nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.

  • Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
  • Resolve tickets within defined SLAs.
  • Follow departmental procedures.
  • Maintain and create documentation for processes and procedures.
  • Administration of Active Directory accounts, groups, computers, OUs and Security.
  • Administration of Exchange accounts and distribution lists.
  • Build and maintain corporate PCs and laptops.
  • Maintain SCCM Corporate Build and Software Deployments
  • Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
  • Administration and support of Windows 10 devices
  • Administration and support of mobile devices.
  • Administration and support of Video Conference and IP Telephony Services
  • Administration and support email services
  • Administration and support of LAN, WAN and Internet Systems.
  • Support to remote users.
  • Escalate to 3rd level support where necessary.
  • Provide training in the use of company software and hardware.

Recommended skills

Wide Area Networks
Information Security
Local Area Networks
Service Desk
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.