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Service Desk Associate

New York, NY Full-Time
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Awesome work environment!  A growing investment group is seeking the right person to join their team as a Service Desk Associate.  This client offers a state of the art work environment with many perks including, free lunch Fridays, very generous 401K match, team-based fun atmosphere filled with high energy, smart peers.  10 minute walk from Grand Central.  Must have a combination of technical skills, great communication skills and a team-based attitude.

Provide 1st & 2nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.

  • Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
  • Resolve tickets within defined SLAs.
  • Follow departmental procedures.
  • Maintain and create documentation for processes and procedures.
  • Administration of Active Directory accounts, groups, computers, OUs and Security.
  • Administration of Exchange accounts and distribution lists.
  • Build and maintain corporate PCs and laptops.
  • Maintain SCCM Corporate Build and Software Deployments
  • Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
  • Administration and support of Windows 10 devices
  • Administration and support of mobile devices.
  • Administration and support of Video Conference and IP Telephony Services
  • Administration and support email services
  • Administration and support of LAN, WAN and Internet Systems.
  • Support to remote users.
  • Escalate to 3rd level support where necessary.
  • Provide training in the use of company software and hardware.

Recommended skills

Wide Area Networks
Information Security
Intranet
Local Area Networks
Videoconferencing
Service Desk
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