Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Customer Care Specialist

ACC/Certified Payments Fort Worth Full-Time
Apply Now
We are looking to hire a Customer Care Specialist for office in Downtown Fort Worth, TX.  Customer Care Specialists are responsible for providing support to all ACC/Certified Payments clients, cardholders, acquirers or channel partners. 

  • Manage the Customer Care telephone queue of client and cardholder inquiries
  • Communicate with Channel Partner & Acquirers to resolve client inquiries
  • Use acquirer tools & online systems to gather information required to resolve issues
  • Assist Clients with their day-to-day activities related to their ACC Merchant Account including but not limited to:

-Reconciliations

-Reporting

-Product Inquiries & Trouble shooting

-Address, Contact and Bank Account information Changes


  • Maintain positive, friendly and motivated environment within the team while adapting to changing  business needs
  • Escalate & Communicate client issues as required to Management
  • Commit to a scheduled environment including early mornings, stat holidays and Saturdays
  • Contribute ideas to better resolve problems, serve customers and improve productivity.
  • Provide backup assistance during the absence of the E-Care Representative
  • Must have excellent written, oral and interpersonal communication skills
  • Must be able to accurately answer client questions about the ACC Merchant Program
  • Must have strong problem solving skills
  • Must be able to work in an environment where deadlines are a priority and handling multiple tasks simultaneously is normal.

Learn more about us at www.certifiedpayments.com.

Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: Customer Care Specialist ACC

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.