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Company Contact Info
- Chicago, IL 60603
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Loan Servicing - Customer Service Rep
DISYS • Chicago, IL
Posted 27 days ago
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Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
• Setting up loan (post the signature on document, no application set up conversations)
• Research loans for maintenance conversations/posting transactions
• Collateral discussions after loan payoff
Roles and Responsibilities:
• Handle incoming calls from both internal and external clients.
• Provide high quality, professional service with emphasis on one call resolution.
• Provide clear and concise responses to clients via e-mail.
• Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
• Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
• Ability to work in fast paced constantly evolving environment.
• Accept and process payments by phone.
• Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
• Perform additional duties as assigned by Manager or Team Lead
Loan servicing experience