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  • Chicago, IL 60603

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Loan Servicing - Customer Service Rep

DISYS • Chicago, IL

Posted 27 days ago

Job Snapshot

Contractor
Banking - Financial Services
Banking, Finance

Job Competition

57

Applicants

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Job Description

Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.

 

•           Setting up loan (post the signature on document, no application set up conversations)

•           Research loans for maintenance conversations/posting transactions

•           Collateral discussions after loan payoff

 

Roles and Responsibilities:

• Handle incoming calls from both internal and external clients.

• Provide high quality, professional service with emphasis on one call resolution.

• Provide clear and concise responses to clients via e-mail.

• Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.

• Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.

• Ability to work in fast paced constantly evolving environment.

• Accept and process payments by phone.

• Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.

• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.

• Perform additional duties as assigned by Manager or Team Lead

Job Requirements

Loan servicing experience

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