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Company Contact Info

  • 1608 2nd Avenue Southwest
    Cullman, AL 35055

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Account Representative – Customer Service Specialist (Finance)

Western Shamrock Corporation • Cullman, AL

Posted 5 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
$10.00 - $11.00 /Hour
Credit - Loan - Collections
Finance, Customer Service


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Job Description

Account Specialist– Customer Service (Finance)

Are you looking for a stable company that shares your vision for upward mobility and will allow you to utilize your distinct talents in pursuit of your career goals?

Western Shamrock Corporation may be just the perfect fit for you!

We are the corporate successor to a single, small-loan office founded in 1965 in Lubbock, TX. Since then, we’ve grown to over 300 offices in 10 states. Our services include providing consumer installment loans, financing of consumer merchandise and tax preparation to customers and potential customers who have the need for credit products and services to meet their everyday needs.

Our smiling Account Specialists are welcoming confident and great at customer service. In this role, you will have to process new loan applications, maintain payment information, and demonstrate merchandise.

If this sounds like the job opportunity you’ve been waiting for and if you meet our qualifications, we’ll be excited to hear from you. Contact us today!

Account Specialist– Customer Service (Finance)

Job Responsibilities

As an Account Specialist, it will be up to you to create and maintain a friendly and inviting experience for all customers and coworkers, as you provide exceptional customer service. In addition, you will need to maintain a sufficient work volume to ensure that you meet all loan and collection goals.

Additional responsibilities for this Customer Service Specialist position include:

  • Making loans/sales with assistance from Manager and completing loan/sales applications accurately
  • Contacting all customers who have become past due, following company instructions and policies, and complying with state/federal laws governing this activity
  • Making payment arrangements with customers that satisfy company policies and standards
  • Performing outside contact work (OCW) as instructed and making verbal and in-person contact for collections as directed by WSC

Account Specialist– Customer Service (Finance)

Job Requirements

As an Account Specialist in our company you need to have strong communication, time management, customer service and listening skills. You should have the ability to effectively perform multiple tasks at once, including answering the phones, taking notes and greeting customers. Also, you should be committed to ensuring customer satisfaction and achieving goals.

Additional requirement for the Account Specialist role include:

  • Computer skills including search engine navigation, typing, and understanding of basic applications such as Word, Outlook, Excel, E-mail, etc.
  • Valid driver’s license and current, appropriate auto insurance, acceptable driving record 

Account Specialist– Customer Service (Finance)


At Western Shamrock Corporation, We offer a professional work environment for our employees with competitive wages and tremendous opportunities for advancement and growth.

Other Benefits include:

  • Health and Dental Insurance
  • Very competitive 401(k) retirement plan
  • Paid vacations, sick time and holidays
  • Long Term Disability
  • Short Term Disability
  • Extensive on-job training

Account Specialist– Customer Service (Finance)

At Western Shamrock Corporation we offer an exciting and rewarding career opportunity at any level!

Apply now!
Job ID: Account Specialist ACM
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