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Monolingual/Bilingual Customer Service Representative

Lawrence Full-Time
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Client Position Title: 8/ 2-Monolingual/ BILINGUAL-Customer Service Rep-KS

Position Number: 320692

Location: Lawrence, KS

Desired Skill Set:

Administrative, Call Center, Computer Literacy, Customer Service, Data Entry

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Monolingual/Bilingual Customer Service Representative
Location: Lawrence, KS
Hours: 7:00 AM - 6:00 PM


Dress Code: Appropriate business casual dress is permitted. All tattoos must be covered and all facial piercings removed. Failure to observe dress code requirements may result in the worker being sent home to change without pay.

Must be able to attend Real Job Preview, and Pass all screenings
Training Hours: Mon - Fri 8-5, 3-4 weeks


Job Description: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrolls or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non English speaking callers according to procedures. Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Job Description: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrolls or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 320692

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