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Mr401d6dk94v9s6b906

Collections Support Direct Hire

Pathfinders, Inc. Evesham Township Full-Time
$16.00 - $20.00 / hour
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he Collections Representative is responsible for assisting  customers in the servicing of their mortgage. This position requires strong verbal communication skills, professionalism and time management. This position requires a minimum of 2 years call center and collections experience. Prior mortgage industry experience highly preferred.  This is a DIRECT HIRE opportunity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
  • Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
  • Maintains confidentiality of customer’s nonpublic information
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Maintains customer records on servicing platform
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
  • Provides written and verbal responses to customer inquiries as needed
 
 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

  • Ability and Knowledge of Basic Computer Skills
  • Strong Negotiation and Verbal Communication Skills
  • Experience in Collections ideal but WILL TRAIN
  • Previous Mortgage Experience, Preferred BUT WILL TRAIN
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
  • Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Reasoning and Critical Thinking Ability

Recommended skills

Time Management
Complex Problem Solving
Verbal Communication
Computer Literacy
Critical Thinking
Customer Interaction Management

Location

Salary Details

Based on Job Title, Location and Skills
$18
Below Avg. Average Above Avg.

Career Path

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Collections Support Direct Hire
$16.00 - $20.00 / hour
Estimated Salary: $70K
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