he Collections Representative is responsible for assisting customers in the servicing of their mortgage. This position requires strong verbal communication skills, professionalism and time management. This position requires a minimum of 2 years call center and collections experience. Prior mortgage industry experience highly preferred. This is a DIRECT HIRE opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Maintains confidentiality of customer’s nonpublic information
Provides information and knowledgeable assistance regarding mortgage loans
Maintains customer records on servicing platform
Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
Provides written and verbal responses to customer inquiries as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:
Ability and Knowledge of Basic Computer Skills
Strong Negotiation and Verbal Communication Skills
Experience in Collections ideal but WILL TRAIN
Previous Mortgage Experience, Preferred BUT WILL TRAIN
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider.