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Customer Service at Metasys Technologies

Customer Service

Metasys Technologies Jefferson City, Mo, MO Full-Time
$26,000.00 - $40,000.00 / year
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Title: Customer Service

Location: Jefferson City, Mo

Duration:12 Months

Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).
Tasks and activities are defined and routine.

perate office/production equipment (printer, copier, fax, scan)
Apply asset tags to office equipment and update database
Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary
Process and distribute incoming and outgoing faxes, log for billing purposes
Process basic forms and update information using a PC
Wrap, pack, label, and ship finished product
Collect and submit meter reads
Maintain appropriate supply inventory, distribute supplies as required
Problem-solve issues to complete production, delivery, and output requirements
Perform quality inspection before, during, and after the output of each production run
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
Operate high volume printers and copiers
Estimate, schedule, and track incoming production jobs


SKILLS:
Able to demonstrate Computer Skills
Functional knowledge of PC (keyboard functions, mouse, etc.)
Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel
Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer

Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).
Tasks and activities are defined and routine.
Ability to lift up to 50 pounds
Point of contact to receive, review and electronically log customer jobs
Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
Operate office/production equipment (printer, copier, fax, scan)
Apply asset tags to office equipment and update database
Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary
Process and distribute incoming and outgoing faxes, log for billing purposes
Process basic forms and update information using a PC
Wrap, pack, label, and ship finished product
Collect and submit meter reads
Maintain appropriate supply inventory, distribute supplies as required
Problem solve issues to complete production, delivery, and output requirements
Perform quality inspection before, during and after output of each production run
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
Operate high volume printers and copiers
Estimate, schedule and track incoming production jobs
Track and store jobs as customer requires for reuse at a future date, including file back-up
Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software)

Recommended skills

Customer Service
Help Customer
Printer
Resolve Request
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