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Company Contact Info
- Waltham, MA
- Taryn Baglino
- Phone: 617-204-9206
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Customer Service Representative
Bay State Search LLC • Waltham, MA
Posted 6 days ago
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Bay State Search, LLC has teamed up with our client Waltham, MA to help find Customer Service Representatives to join its team. This is a contract-to-hire opportunity.
- Answer phone calls and assist employees with benefits questions and enrollment
- Provide assistance during open enrollment for benefits
- Educate employees on basic benefit policies and procedures
- Provide support for employees using the client’s intranet portal for plan details and policies
- Track employee calls in a call tracking application
- Troubleshoot or report enrollment system issues or errors
- Degree or related experience
- Experience in a customer service environment a must
- Experience with benefits administration in a customer service driven environment
- Excellent computer skills and experience with online enrollment applications a plus
- Strong interpersonal and communication skills – verbal and written
- Ability to manage multiple tasks within a fast paced environment
- Experience in a health care environment a plus
For immediate consideration, please contact Ryan Murphy at [Click Here to Email Your Resumé] or 617-204-1125.