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Company Contact Info

  • 10700 Montgomery Road
    Cincinnati, OH 45242
  • Jessica Sibley

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Franchise On-Boarding Manager

Pet Wants • Cincinnati, OH

Posted 18 days ago

Job Snapshot

Travel - Up to 25%
Experience - At least 2 year(s)
Internet - ECommerce, Training, Consumer Products
Franchise, Business Development, General Business

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Job Description

Franchise On-Boarding Manager (Operations)

We are seeking a passionate franchise business operations expert to coach and motivate new owners as they take their first steps opening their dream business.

The On-Boarding Manager provides personalized support in all aspects of business operations and our products to new franchise owners.

Guiding new owners throughout their initial set-up and launch including:

 Understanding and execution of the business model

 Training new owners in areas such as operations, marketing, pet nutrition, inventory management, financial performance etc.

 Act as the liaison between owners and vendors

 Franchise field visits, when applicable or requests. May require on site support for the first week of business operations.

 Present to franchisee candidates at our “Meet the Pack Day” events and/or new owner trainings

 Assist in financial and operational analysis identifying opportunities for franchise process improvement

 Provide consulting and coaching services to franchise owners, compiling franchisee data to help make informed decisions and assist with marketing initiatives sharing best practices to improve overall business results

Other support and administrative tasks:

 Project management, planning and benchmark reporting on metrics as requested

 Managing product ordering and logistics to Pet Wants Locations on core products

Job Requirements

Skills—Specialized Knowledge—Abilities:

  Competency in business analysis, procedures, operator instructions etc.

  Exceptional written, verbal skills with the ability to influence, coach, and motivate.

  Strong analytical, problem-solving and time management skills - motivated, self-starter with strong team orientation

  Deliver solid customer service, meets the demands of multiple projects and deadlines

  Basic knowledge of Microsoft Office applications: Word, Excel, PowerPoint, Outlook

We offer a competitive compensation package, including paid vacation, two options for health, dental and disability insurance options, company paid life, and a 401(k) plan with a company match.

 Strategic Franchising is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws

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