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Company Contact Info

  • Glendale, OH 45246

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Account Representative

Glendale, OH

Posted 1 month ago

Job Snapshot

Experience - 2 to 4 years
Degree - 2 Year Degree
$38,000 - $40,000/Year
Accounting - Finance
Admin - Clerical

Job Description

Responsible for the sales process of quoting, including shipping and item fulfillment process from start to finish. An account Representative maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business.  Account representatives serve as the interface between the sales team and client in a company. The Account Representative serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result. 

  • Assist with challenging client requests or issue escalations as needed.
  • Review and enter customer purchase orders; Communicate with Operations regarding lead time; Provide formal order acknowledgement to customers.
  • Ensure all documents relating to customer order are saved digitally and filed according to customer name, order month and purchase order number; Forward all related customer order documents to Operations.
  • Schedule shipments and ensure trucks arrive as-scheduled; Create Bills of Lading and gather all documents needed for shipping; Notify customers when shipments depart or the need to be rescheduled.
  • Obtain freight quotes as requested by Account Manager and Sales Manager.
  • Process customer credit card payments; Communicate with Accounting regarding customer payment as needed.
  • Maintain on-time delivery performance records as well as customer complaint log.
  • Prepare daily reports of scheduled outbound customer shipments; Prepare weekly reports of open orders.
  • Support the Sales Manager as needed; Provide coverage in the Account Manager and Sales Manager’s absence.

Job Requirements

  • 2+ years customer service experience required.
  • Solid experience with CRM software (e.g. Salesforce).
  • BA/BS degree in Business Administration, Sales or relevant field preferred.
  • Exceptional communication skills, both verbal and written.
  • Strong time management and organization skills.
  • Strong interpersonal skills.
  • Attention to detail.
  • Ability to effectively participate in cross functional teams.
  • Experience with shipment of dangerous goods, DOT regulations, and IATA regulations preferred.
  • Experience with International shipping is a plus.

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