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Customer Service Representative at Connect Search, LLC

Customer Service Representative

Connect Search, LLC Northbrook, IL Full Time
$15.00 - $16.00/Hour
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Connect Search is looking for a Customer Service Professional on a contract to hire basis. This position is FULLY REMOTE and requiring someone who has call center experience and a pleasant, friendly personality. If you think your skill set aligns with what they are looking for and are available immediately, please apply now! Qualifications, Skills & Requirements
  • High School Diploma or equivalent
  • Must type at least 30 words per minute with 95% accuracy or better
  • Excellent Customer Service skills
  • Experience with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
  • Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service
  • Excellent written communication skills including spelling, grammar, and vocabulary
  • Knowledge of etiquette governing internet forums and chat communication
  • Patience, empathy, and friendliness in dealing with customers
  • Willingness to see customer issues through to resolution
  • Knowledge of principles and methods for showing, promoting, and selling technical products and services is a plus
Office Perks
  • Free premium coffee & tea
  • Ping pong table, pool table, dartboard, pinball machine, Xbox/PS4
  • Onsite gym and yoga classes
  • Friday game club and other company-sponsored event
Duties and Responsibilities
  • Answer incoming telephone inquiries from prospective and existing customers
  • Initiate and close sales and convert on-hold orders to active sales
  • Check order status for customers
  • Answer product questions
  • Make product recommendations
  • Inform customers of current promotions or special sales
  • Make discount decisions within corporate guidelines
  • Answer questions about the company and its policies
  • Distribute incoming phone calls to appropriate departments i.e. Purchasing, Marketing, Technical, etc.
  • Other ad hoc duties as assigned

Recommended Skills

E Commerce
Selling Techniques
Customer Service
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Job ID: 17903

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