1. Recruiting and Employment
Develops and maintains recruiting sources to ensure consistent applicant flow.
Receives and processes inquiry calls from applicants and associates.
Conducts job interviews, administers and scores tests, evaluates applicant skills, abilities, and availability.
Verifies professional/personal references and employment history through written and verbal communication with all available reference sources.
Verifies degrees, certifications, and qualifications.
Determines applicant suitability.
Completes employment process by auditing all applicant-completed documents and conducts orientations about Express policies, procedures, compensation, benefits, and the employer/employee relationship.
Determines associate compatibility and availability and assigns to client.
Assures reasonable accommodations to provide access to the Express employment process for individuals with limitations, and ensures that clients also provide reasonable accommodations for work site needs.
Assigns associates to client accounts, advising associates of client’s location, the person to whom they will report, working conditions, essential job functions, work schedule, pay rate, and all other pertinent information.
2. Client Relations
Conducts periodic sales and service calls* on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity.
Analyzes client’s operation and develops and presents alternative staffing strategies suited to client-specific needs.
Receives and processes inquiry calls from clients and prospects.
Receives job orders and ascertains client’s essential job function requirements, FLSA exemption status, and assignment details.
Tours client facilities periodically to observe working conditions, safety issues, production requirements, presence of legal posters, and Material Safety Data Sheets.
Determines basic OSHA compliance and investigates accidents.
Advises clients concerning bill rates and pertinent assignment-related information.
Researches issues and is able to advise clients about employment laws and practices relevant to co-employment and effective employee relations practices.
* Must maintain a valid state driver’s license.
3. Employee Relations
Gathers associate work performance data from clients in accordance with Express quality assurance procedures.
Monitors and records associate performance and provides necessary feedback.
Provides associate counselling and appropriate disciplinary action to correct performance problems.
Terminates unsatisfactory associates.
Receives, investigates, and processes associate complaints and allegations of discrimination, harassment, and other worksite problems.
Ensures the local Express office complies with federal, state, and municipal statutes and regulations governing the employment process.
Applies Express policies and procedures in resolving time card errors and client billing discrepancies to ensure the accurate and timely delivery of paychecks and invoices.
Meets with Sales Representative daily to review progress on accounts and other pertinent client information.
Maintains client good will and helps collect delinquent accounts, including negotiating payment with client decision-makers.
Spends a portion of each day making telephone sales calls to fill client needs and provide assignments for quality associates and candidates.
Shares information with outside sales representatives to increase sales and hours.
The Employment Specialist – the inside sales person – in an Express office plays a vital role because the Employment Specialist is the link between both the client companies and the associates (temporary employees). The Employment Specialist consistently exercises discretionary judgment in administering Express systems and procedures in recruiting, hiring, and assigning associates to clients within the franchise territory. The Employment Specialist is also responsible for retaining qualified associates and for inside sales, including responsibility for increasing sales and hours by making telephone sales calls for a portion of each day.
If a Employment Specialist can assign a high percentage of associates and keep a greater number of associates working longer, the results are increased revenue, reduced recruiting costs, and better service to clients.
Clients appreciate and come back for quality service. The Employment Specialist takes the job order, assigns the associate, and follows up to ensure client satisfaction. The quality of service causes a client company to select one staffing service over another.
Service is based on people, and people are never perfect. However, a good Employment Specialist can smooth out difficulties resulting from human imperfections and assure both quality and quantity in terms of associates and assignments.