The Customer Order Specialist is responsible for responding to customer inquiries, troubleshooting via phone and email and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.
Order Processing: 60%
Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
Relationship Building: 20%
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
Technical Support: 10%
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
Qualified Experience / Skills / Training:
An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
2-3 years of customer service experience in a fast-paced environment is required.
Experience in the aviation industry or military support environment is preferred.
Knowledge, Skills, Demonstrated Capabilities:
Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
Ability to understand and follow Export Compliance regulations required.
Ability to reference Technical Documentation and provide information requested by customers.
Knowledge of aircraft parts would be advantageous.
Has demonstrated a high professional integrity and ethical standards.
Has demonstrated a high level of energy, persistence and "can do" attitude.
Detail oriented and self-driven.
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):
Strong command of English, written and verbal.
Knowledge of other European languages highly desirable (German, French, Spanish, etc).
Technical Systems Proficiency:
PC literacy, including intermediate word processing, spreadsheet, and database skills.
Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
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Satair provides genuine OEM parts distribution and offers an exhaustive and innovative multi-fleet service portfolio to OEMs and customers. In addition, the company provides genuine Airbus Material Support and is the sole Airbus authorised distributor for a wide range of Proprietary Products and Services accessible through the trading partner Airbus SAS. Satair is a stand-alone company and Airbus subsidiary.