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Helpdesk Support Tier I

ApTask Franklin Contractor
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Tier 1 help desk support. Document and Ticket calls.

Windows 7 navigation skills

Basic understanding of computer networking

Know how to use remote access tools to assist clients.

Outlook and Microsoft office troubleshooting skills.

Skills Desired:

Bachelor degree is preferred

Background in financial services 

Citrix, good for enterprise, or Active Directory is a plus

Experience with Active Directory is required.

Recommended skills

Microsoft Office
Remote Access
Complex Problem Solving
Active Directory
Computer Networks
Microsoft Outlook
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