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Customer Service Representative

Accurate Personnel Chicago, IL Full-Time
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Duties and Responsibilities:

  • Provide outstanding customer service for our customers by responding in a timely and meaningful manner to any questions or concerns though inbound and outbound telephone, fax, and/or email.
  • Analyze customer requested and provide information requested, or ascertain whom can best provide the information, and route request to the proper person.
  • Enter and process sales orders using Epicor Prophet 21 ERP software
  •  Proactively follow up with customers on outstanding issues and quotations
  • Prepare and process product quotations including product research and sourcing
  • Prepare and process approved customer returns
  • Provide support for outside sales representatives including orders entry, quotation development and entry, order expediting, etc.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work process, and work cooperatively to provide high quality, seamiest customer service.
  • Perform miscellaneous job-related duties as assigned

Knowledge, Skills, and Abilities Required

  • Strong customer focus
  • PC proficiency including Outlook and MS-Excel
  • Strong communication and interpersonal skills
  • Ability to function as a team player
  • Ability to analyze and solve problems
  • Ability to use independent judgement and to manage and impart confidential information
  • Ability to prioritize and coordinate responsibilities with attention to detail
  • knowledge of prophet 21 software helpful, but not required

Recommended skills

Attention To Detail
Customer Service
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