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Customer Service Representative

Accurate Personnel Chicago, IL Full-Time
$37,933.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Duties and Responsibilities:

  • Provide outstanding customer service for our customers by responding in a timely and meaningful manner to any questions or concerns though inbound and outbound telephone, fax, and/or email.
  • Analyze customer requested and provide information requested, or ascertain whom can best provide the information, and route request to the proper person.
  • Enter and process sales orders using Epicor Prophet 21 ERP software
  •  Proactively follow up with customers on outstanding issues and quotations
  • Prepare and process product quotations including product research and sourcing
  • Prepare and process approved customer returns
  • Provide support for outside sales representatives including orders entry, quotation development and entry, order expediting, etc.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work process, and work cooperatively to provide high quality, seamiest customer service.
  • Perform miscellaneous job-related duties as assigned

Knowledge, Skills, and Abilities Required

  • Strong customer focus
  • PC proficiency including Outlook and MS-Excel
  • Strong communication and interpersonal skills
  • Ability to function as a team player
  • Ability to analyze and solve problems
  • Ability to use independent judgement and to manage and impart confidential information
  • Ability to prioritize and coordinate responsibilities with attention to detail
  • knowledge of prophet 21 software helpful, but not required

Recommended skills

Expediting
Quotations
Multitasking
Attention To Detail
Customer Service
Sales

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$37,933
Avg. Yearly Salary

Career Path

See the next step in your career
Customer Service Representative
$37,933.00 (Careerbuilder est.)
Estimated Salary: $70K
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