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Junior Systems Engineer

High Touch Technologies Denver Full-Time
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The System Engineer provides troubleshooting, including both onsite and remote support for Information Technology such as servers, desktops, printers, phones and network equipment for small and medium business clients. May be part of a project team in implementing a technical solution.                                                             


Essential Duties and Responsibilities:                                                                  

§  Responsible for responding to customer support requests through the ticketing system by taking ownership of the ticket, working the problem, and documenting the resolution and time required.

§  Configure, deploy and manage server hardware and software configurations to include but not limited to, Microsoft Server, Exchange, Terminal Services, SQL, Active Directory, Office365, Citrix, RAID, virtual environments (Microsoft Hyper-V, VMWare and XenServer).

§  Configure, deploy and manage network infrastructure appliances to include but not limited to, switches, routers, UTMs, wireless access points and firewalls.

§  Configure, deploy, and manage workstation and laptop hardware and software configurations.

§  Deploy backup solutions to ensure the integrity and recoverability of clients’ data both on and offsite.

§  Provide support for mobile workforce access back to a production environment to include but no limited to, smartphones, iPad, SSL-VPN, laptops.

Additional Duties and Responsibilities:

§  Provide technical expertise for resolution of technical problems to include software, hardware, network, systems, and application support.

§  Provide documentation of technical environment of both internal and client systems.

§  Other duties as assigned.

§  Strong knowledge of Information Technology systems and processes to include: desktop support, peripheral support, software support/interoperability, Windows based systems and applications, network protocols, network and systems security, networking and LAN/WAN connectivity, storage and backup, & email services

§  1-2 years of Windows administration

§  1-2 years of network administration

§  1-2 years of VMWare or Hyper-V virtualization administration

§  Strong oral and written communication skills

§  Strong interpersonal and customer service skills

§  Willingness to take on unfamiliar tasks

§  Self-starter that can work independently

Preferred Skills and Experience:

§  MCP, MCSA or Network+ certifications

§  Associates degree in related field

HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.

Skills required

Technical Support
Problem Solving
Operating Systems
Software Development


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Junior Systems Engineer
Estimated Salary: $110K
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High Touch Technologies is a software, technology, and communications company that provides services and support to all industries. We bring the human touch to technology by expanding your existing technology and communications capabilities while engineering dependable business solutions. High Touch is committed to fostering growth-minded, secure business development.

We got our start in technology services by pioneering the first comprehensive point-of-sale (POS) system for the rent-to-own industry in the 1970’s. By working side-by-side with our customers and promoting development, we have diversified through acquisitions and organic industry growth for over 30 years.

Today, High Touch Technologies has extended its hand to offices in Texas, Colorado, and Kansas, which support clients all over the world. We focus on providing IT solutions, business communications, software solutions, website services and security solutions.

At High Touch, we seek to understand our clients’ complex software, technology, and communication challenges. By applying growth-minded expertise, our personable and knowledgeable team delivers solutions to support our clients’ unique goals.

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