The System Engineer provides troubleshooting, including both onsite and remote support for Information Technology such as servers, desktops, printers, phones and network equipment for small and medium business clients. May be part of a project team in implementing a technical solution.
Essential Duties and Responsibilities:
§ Responsible for responding to customer support requests through the ticketing system by taking ownership of the ticket, working the problem, and documenting the resolution and time required.
§ Configure, deploy and manage server hardware and software configurations to include but not limited to, Microsoft Server, Exchange, Terminal Services, SQL, Active Directory, Office365, Citrix, RAID, virtual environments (Microsoft Hyper-V, VMWare and XenServer).
§ Configure, deploy and manage network infrastructure appliances to include but not limited to, switches, routers, UTMs, wireless access points and firewalls.
§ Configure, deploy, and manage workstation and laptop hardware and software configurations.
§ Deploy backup solutions to ensure the integrity and recoverability of clients’ data both on and offsite.
§ Provide support for mobile workforce access back to a production environment to include but no limited to, smartphones, iPad, SSL-VPN, laptops.
Additional Duties and Responsibilities:
§ Provide technical expertise for resolution of technical problems to include software, hardware, network, systems, and application support.
§ Provide documentation of technical environment of both internal and client systems.
§ Other duties as assigned.
§ Strong knowledge of Information Technology systems and processes to include: desktop support, peripheral support, software support/interoperability, Windows based systems and applications, network protocols, network and systems security, networking and LAN/WAN connectivity, storage and backup, & email services
§ 1-2 years of Windows administration
§ 1-2 years of network administration
§ 1-2 years of VMWare or Hyper-V virtualization administration
§ Strong oral and written communication skills
§ Strong interpersonal and customer service skills
§ Willingness to take on unfamiliar tasks
§ Self-starter that can work independently
Preferred Skills and Experience:
§ MCP, MCSA or Network+ certifications
§ Associates degree in related field
HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.